Fix it guide
Why is my refrigerator leaking water inside or onto the floor?
Water inside the fresh food compartment is almost always a blocked defrost drain. Water on the floor is the drain pan, the water inlet valve or a split supply line.
Check these first
Four things to try before you book
None of these require tools or take more than a few minutes. If one of them fixes it, you have saved a service call.
- Check the defrost drain at the back of the freezer floor for ice or debris.
- Look at the water line fitting behind the unit for a drip.
- Level the unit so the drain tilts toward the pan.
- Inspect the drain pan for a crack.
Still not working
When to call
If the fault persists or returns within a day, a component has failed and needs to be tested and replaced. Send the model and serial number from the data plate, the exact symptom and any code on the display. Tradewerx serves western North Carolina, eastern Tennessee, upstate South Carolina and southern Virginia.
Brands this applies to
Military and first responder discount. Justin serves as a first responder himself. Active duty, veterans, fire, EMS, law enforcement and dispatch get a standing discount on every visit. Mention it on the request form.
Related questions
Why is my refrigerator leaking water inside or onto the floor?
Water inside the fresh food compartment is almost always a blocked defrost drain. Water on the floor is the drain pan, the water inlet valve or a split supply line.
What can I check myself before calling?
Check the defrost drain at the back of the freezer floor for ice or debris. Look at the water line fitting behind the unit for a drip. Level the unit so the drain tilts toward the pan. Inspect the drain pan for a crack.
When should I call a technician?
If the checks above do not change anything, or the fault returns within a day, the repair needs a component tested and replaced. Book through the request form with the model and serial number and the exact symptom.
Which brands does Tradewerx service for this problem?
Sub-Zero, Liebherr, Thermador, Viking, True Residential and the rest of the twenty brands we carry parts knowledge for.
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