Fix it guide
Why is my ice maker not making ice?
Scale on the evaporator is the most common cause of thin, hollow or slow ice in under counter machines. If water is reaching the unit and the harvest cycle never completes, the thermostat or harvest assembly needs service.
Check these first
Four things to try before you book
None of these require tools or take more than a few minutes. If one of them fixes it, you have saved a service call.
- Confirm the water supply valve behind the unit is fully open and the line is not kinked.
- Replace a water filter that is past its service life.
- Run a cleaning cycle with the descaler the manufacturer specifies.
- Check that the bin sensor or arm is not blocked by a stack of cubes.
Still not working
When to call
If the fault persists or returns within a day, a component has failed and needs to be tested and replaced. Send the model and serial number from the data plate, the exact symptom and any code on the display. Tradewerx serves western North Carolina, eastern Tennessee, upstate South Carolina and southern Virginia.
Brands this applies to
Military and first responder discount. Justin serves as a first responder himself. Active duty, veterans, fire, EMS, law enforcement and dispatch get a standing discount on every visit. Mention it on the request form.
Related questions
Why is my ice maker not making ice?
Scale on the evaporator is the most common cause of thin, hollow or slow ice in under counter machines. If water is reaching the unit and the harvest cycle never completes, the thermostat or harvest assembly needs service.
What can I check myself before calling?
Confirm the water supply valve behind the unit is fully open and the line is not kinked. Replace a water filter that is past its service life. Run a cleaning cycle with the descaler the manufacturer specifies. Check that the bin sensor or arm is not blocked by a stack of cubes.
When should I call a technician?
If the checks above do not change anything, or the fault returns within a day, the repair needs a component tested and replaced. Book through the request form with the model and serial number and the exact symptom.
Which brands does Tradewerx service for this problem?
Scotsman, U-Line, Marvel, Sub-Zero, True Residential and the rest of the twenty brands we carry parts knowledge for.
Other guides