Fix it guide
Why is my washer not draining or spinning?
A clogged pump filter, a failed drain pump or a door lock fault stop most spin cycles. On Speed Queen and Miele machines the drain pump and lid or door switch are the common replacements.
Check these first
Four things to try before you book
None of these require tools or take more than a few minutes. If one of them fixes it, you have saved a service call.
- Clear the drain pump filter at the bottom front of a front loader.
- Check the drain hose for a kink or a standpipe that is too high.
- Redistribute a heavy single item. Most washers refuse to spin out of balance.
- Confirm the door latch clicks shut.
Still not working
When to call
If the fault persists or returns within a day, a component has failed and needs to be tested and replaced. Send the model and serial number from the data plate, the exact symptom and any code on the display. Tradewerx serves western North Carolina, eastern Tennessee, upstate South Carolina and southern Virginia.
Brands this applies to
Military and first responder discount. Justin serves as a first responder himself. Active duty, veterans, fire, EMS, law enforcement and dispatch get a standing discount on every visit. Mention it on the request form.
Related questions
Why is my washer not draining or spinning?
A clogged pump filter, a failed drain pump or a door lock fault stop most spin cycles. On Speed Queen and Miele machines the drain pump and lid or door switch are the common replacements.
What can I check myself before calling?
Clear the drain pump filter at the bottom front of a front loader. Check the drain hose for a kink or a standpipe that is too high. Redistribute a heavy single item. Most washers refuse to spin out of balance. Confirm the door latch clicks shut.
When should I call a technician?
If the checks above do not change anything, or the fault returns within a day, the repair needs a component tested and replaced. Book through the request form with the model and serial number and the exact symptom.
Which brands does Tradewerx service for this problem?
Speed Queen, Miele, Asko, Fisher & Paykel, Bosch and the rest of the twenty brands we carry parts knowledge for.
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