Independent appliance service · Western NC, Eastern TN, Upstate SC, Southern VA
Luxury Appliance
Repair
Service on the equipment that anchors a serious kitchen, from a technician with more than twenty years in the trades. Book out of warranty work directly, or ask your manufacturer to send Tradewerx on a covered claim.
Warranty service
Three ways to start
01 · I have a claim number
Your manufacturer or service plan gave you a claim or dispatch number. Send the request with it and we schedule the call.
Request service →02 · I might be covered
Not sure, or just out of warranty? Our guide walks through opening a claim and asking for a goodwill repair, with scripts.
Read the warranty guide →03 · No warranty
You are not turned away. Travel is billed at $1.50 per mile round trip from Lenoir, with labor and parts quoted separately. You are invoiced after the visit.
What to expect →What we service
Fourteen categories, twenty brands
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Every category we cover
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How a service call works
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Where we travel
Western North Carolina, eastern Tennessee, upstate South Carolina, southern Virginia
Tradewerx works out of Lenoir, North Carolina and covers the mountains, the foothills and the Piedmont as a matter of routine, crossing into east Tennessee, upstate South Carolina and southern Virginia regularly. When the scope of a job justifies the trip, we go further.
Distance shapes the day rather than the price. A long haul may be the only call on the calendar, while a cluster of work close to home can run up to eight visits.
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Beyond repair
Installation, inspection and maintenance
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Service recognized
Military and first responder discount
Justin serves as a first responder himself, so the people who run toward the call get a standing discount on every Tradewerx visit. It applies to active duty military, veterans, fire, EMS, law enforcement and dispatch.
Mention it on the request form and it comes off the invoice. No paperwork, no expiration.
For warranty administrators, manufacturers and service companies
Subcontract Tradewerx
Warranty administrators, manufacturers, dealers, builders and other service companies use Tradewerx as their warranty servicer and overflow coverage for the mountains and foothills, where windshield time makes a route hard to justify. Send the dispatch, get the findings and photos back in writing.
- Overflow and travel-heavy dispatches taken one day at a time
- Written diagnosis, part numbers and photo documentation on every call
- Coverage across North Carolina and into upstate SC, east TN and southwest VA
What to send
Your company and dispatch contact
Brands and appliance types involved
Territory you need covered
Labor rate, trip charge and paperwork requirements
Common appliance questions
Longer answers, with the checks worth trying at home, live in the fix it guides.
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Request a service call
The more of this you fill in, the better the odds the right part is already on the truck. Model and serial numbers are on the appliance data plate, and photos of it can be read automatically. Requests are answered by email and Tradewerx confirms the date. Military and first responder discount applies on every visit, so mention it in the notes.
Owner view · not linked in the public nav
Scheduling
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Incoming requests
Pick a request, then click an open day to schedule it.
No requests waiting. New form submissions land here.
Subcontract requests
How this works
One job per day. Days already booked will not take a second one.
Drag a job to another day to reschedule.
Shift-click a day to block it out for vacation, parts pickup or a long drive.
Accept a request to place it on a day, or decline it to clear it out of the queue.
Tick Confirmed with the customer on a job and the Add to Google Calendar button appears, carrying the full job detail into the Gmail calendar.
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Check the box above once the date is agreed. The calendar entry unlocks then.
Warranty servicer requests
Subcontract Tradewerx
Warranty administrators, manufacturers, service companies, dealers, builders and property managers: use this form to request Tradewerx as your warranty servicer or overflow subcontractor in western North Carolina, eastern Tennessee, upstate South Carolina and southern Virginia. Tell us your brands, territory, rate and paperwork requirements, and Tradewerx will reply with availability and terms.
Where we travel
Tradewerx works out of Lenoir, North Carolina, covering the mountains, the foothills and the Piedmont routinely and crossing into east Tennessee, upstate South Carolina and southern Virginia on scheduled trips. The times below are one way estimates from Lenoir. They shape the day rather than the price: a long haul may be the only call on the calendar, while a cluster of work close to home can run up to eight visits. If your town is not listed, ask anyway.
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Towns we work in most
Lenoir, Hickory, Morganton, Granite Falls, Hudson, Valdese, Newton, Conover, Taylorsville, Boone, Blowing Rock, Banner Elk, Linville, Beech Mountain, Sugar Mountain, West Jefferson, Wilkesboro, North Wilkesboro, Marion, Spruce Pine, Burnsville, Asheville, Black Mountain, Hendersonville, Brevard, Waynesville, Statesville, Mooresville, Charlotte, Concord, Gastonia, Shelby, Salisbury, Winston-Salem, Clemmons, Mount Airy and Elkin in North Carolina. Across the line: Johnson City, Kingsport, Bristol, Knoxville and Gatlinburg in Tennessee, and Abingdon, Wytheville, Bristol, Blacksburg, Roanoke, Martinsville and Danville in Virginia, and Greenville, Spartanburg, Rock Hill, Anderson and Clemson in South Carolina.
Contact Tradewerx
Service requests move fastest through the request form, because it captures the model and serial numbers needed to pull parts before the visit.
Tradewerx Inc.
- [email protected]
- Location
- Lenoir, NC
- Coverage
- All 100 North Carolina counties, plus upstate SC, east TN and southwest VA
- Owner
- Justin Keatts · 20+ years in the trades
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Shop hours and a published phone number can be added here once Justin confirms them.
Warranty providers & dispatchers
Sending a dispatch? Email the claim number, model, serial, symptom code and the customer's contact details, or submit them through the request form and select “Warranty provider / dispatcher”.
Open the request formRequest received
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The request is in the queue. Tradewerx confirms the date by email. Keep the reference number handy in case you need to add anything.
Your subcontract request is logged. Tradewerx reviews it and replies by email with availability, rates and insurance documents. Keep the reference number handy in case you need to add anything.
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Justin reviews every request himself and confirms the date by email, usually within one business day. A copy of this request has already been emailed to you for your records — no further steps needed on your end.
About Tradewerx
Tradewerx is family owned and operated, based in Lenoir and run by Justin Keatts, with more than twenty years in the trades. One service call a day, routed by drive time from the shop — which is why the date gets confirmed rather than promised up front. You are dealing with the person who will be standing in front of the appliance.
If the territory or brands are a fit, Tradewerx will say so plainly, and if they are not, you will hear that too. A copy of this request has already been emailed to you for your records — no further steps needed on your end.